Community Engagement Specialist

Western Tidewater CSB is seeking a Full -Time Community Engagement Coordinator.

Overview:

• Bridging the gap between our agency and community members.

• Responsible for educating community members about our agency’s services, addressing the needs of individuals in crisis, and facilitating their transportation to our Crisis Receiving Center (CRC).

• Maintaining documentation in accordance with state and federal regulations and agency policy.

Key Responsibilities:

• Community Outreach: Actively engage with community members, organizations, and stakeholders to promote awareness of our agency’s services and resources.

• Education and Training: Conduct informational sessions, workshops, and community presentations to educate groups about available services, specifically targeting those at risk or in crisis.

• Crisis Intervention: Respond to individuals in crisis, providing immediate support, assessment, and empathy; deploy crisis intervention techniques as needed.

• Transportation Services: Coordinate and provide safe transportation for individuals in crisis to the crisis receiving center, ensuring their safety and comfort during transport.

• Collaboration: Work closely with local agencies, schools, and community organizations to build partnerships that enhance service delivery and resource accessibility.

• Data Collection & Reporting: Maintain records of community interactions, feedback, and outcomes to assess the impact of engagement efforts and provide recommendations for improvement.

• Continuous Learning: Stay updated on relevant community issues, service trends, and best practices in crisis intervention and community engagement.

• Attending weekend community events

• Willing to work rotating weekends and evenings as needed

Qualifications:

• Bachelor’s degree in social work, public health, communications, or a related field; relevant experience may be considered in lieu of a degree.

• Experience in community outreach, crisis intervention, or social services preferred.

• Excellent communication and interpersonal skills, with the ability to connect with diverse populations.

• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities.

• Ability to work independently and as part of a team.

• Valid driver’s license with a reliable vehicle for transportation purposes.

• Commitment to fostering an inclusive and supportive environment for all community members.