TBI Program Manager

Western Tidewater CSB is seeking a Program Manager for our Traumatic Brain Injury Program in Suffolk, VA.

Responsibilities and Duties of our TBI Program Manager:

• Responsible for daily oversight of assigned programs and services including responding to critical incidents, ensuring effective program operation, service billing, and monitoring employee behavior.
• Maintain up to date supervision notes and documentation of employee performance in accordance with agency and program policy and procedure for all individuals directly or indirectly receiving supervision.
• Document staff performance concerns in accordance with agency and program policy and procedure.
• Provide and/or arrange for training for all employees under their purview, including: agency required training, remediation for performance deficiencies and for increasing clinical or professional skills associated with their role.
• Maintain up to date program descriptions for any program under their purview.
• Remain current with all applicable Licensure, Medicaid, and other regulatory standards associated with any program under their purview and as appropriate incorporate appropriate changes into program standards.
• Adhere to rules and regulations related to consumer rights and maintain confidentiality of consumer records.
• Conduct regular quality assurance reviews of program records to ensure compliance with all regulatory and payor standards.
• Review employees’ time, requests for leave, and ensure appropriate coverage of associated programmatic responsibilities in the absence of employees approved to take leave.
• Foster an environment in which employees and external entities work collaboratively to meet consumer and agency needs as efficiently as possible.
• Ensure all billable services rendered within programs under their purview are submitted for reimbursement.
• Perform ongoing Public Relations for marketing of services in the community.
• As assigned by the Clinical Director, participate in and appropriately represent the agency’s mission at community and statewide stakeholder groups and other collaborative meetings.
• Perform other duties as assigned by the Clinical Director.

Qualifications and Skills for our TBI Program Manager:

• Masters Degree in Social Work, Psychology, Counseling, or a related Human Services field or an equivalent combination of education and experience. Licensed or Licensed Eligible preferred
• Three years of clinical experience in a behavioral health facility or similar setting.
• One year experience in a senior clinician or higher supervisory role in a behavioral health setting and/or demonstrated leadership in these areas.
• Valid driver’s license and acceptable DMV record at the time of employment and continuously, thereafter.
• Availability of personal transportation for on-the-job use as required for the completion of duties associated with the job.