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Case Management

Forward, Together with western tidewater community services board
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It’s hard enough living with a mental health condition, but when you have to navigate our complex healthcare system to get the help you need, it seems impossible.

What Is Case Management?

Case managers are healthcare professionals who serve as advocates for our community members. They support, guide and coordinate care for clients, and their families and caregivers, throughout their wellness journey.

Case management is an important part of the treatment process. Case managers help individuals to navigate our complex healthcare system. They help to identify the services, providers and supports that will best meet the client’s needs and promote client wellness and autonomy through communication, advocacy and education.

Case Management Services Include:

  • Medical
  • Psychiatric
  • Social
  • Educational
  • Vocational
  • Other supports essential to meeting basic needs

Western Tidewater Community Services Board (WTCSB) offers Case Management services for individuals residing in the WTCSB service area (the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton), including:

  • Adults experiencing mental health concerns
  • Adults with Intellectual or Developmental Disorder
  • Children and teens experiencing mental health concerns
  • Children and teens with Intellectual or Developmental Disorder
  • Individuals seeking help for substance abuse

Case Management ensures that adults with mental health issues and/or intellectual disabilities can access the full range of community supports that are available to them and their families.

Forward, Together with western tidewater community services board

Children’s Services


Crisis Services


Adult Services


Intellectual & Developmental Services


Substance Abuse Services

WTCSB Services

We provide integrated services and relief for multiple mental health needs, support for individuals with developmental disabilities, and substance abuse help.

Same Day Access

Our exclusive Same-Day Access to care and 24/7 crisis intervention means our caring team of clinicians and counselors are always within reach.

Who We Are

Western Tidewater CSB is the leading authority in mental health and developmental services in Franklin, Suffolk, Isle of Wight County, and Southampton County. Learn more about what truly sets us apart.