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Western Tidewater CSB Crisis Services

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Western Tidewater CSB is here to help when you need it most – no matter the day or time. Our highly competent and compassionate staff is accessible 24/7 to provide immediate mental health or substance abuse treatment to individuals experiencing an acute dysfunction and need immediate clinical attention – no matter their age, ethnicity, or disability.

We are committed to serving community members in crisis to help prevent condition escalation or injury, either to themselves or those around them. Our goal is to assess and stabilize acute symptoms of mental illness, alcohol, and other substance abuse by providing treatment in the least restrictive setting. Your relief is our priority, and our Crisis Services are always available and accessible to all.


If you are experiencing a crisis, please call our emergency services (757) 925-2484.

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Regional Education Assessment Crisis Services Habilitation (REACH) is a crisis response program for individuals and children with intellectual or developmental disabilities.

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  • Regional crisis line: 1-888-255-2989
  • Supports those at risk of homelessness, incarceration, hospitalization, and/or danger to self or others
  • 24/7/365 mobile crisis response by Master’s level clinicians
  • Training for the individual’s system of support to include family and providers
  • The ultimate goal is to support the least restrictive level of care necessary while striving to keep individuals stable within their home community

Extends across Region V including:

  • Chesapeake
  • Williamsburg
  • Eastern Shore
  • Hampton-Newport News
  • Middle Peninsula-Northern Neck
  • Norfolk
  • Portsmouth
  • Virginia Beach
  • Western Tidewater


Crisis staff collaborates with local stakeholders to assist with community-based stabilization, offering additional support to help divert hospitalization or loss of placement.

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Rapid Mobile Response and Clinical Services:

  • Regional crisis line: 1-888-255-2989
  • Clinical Assessments
  • Crisis Stabilization
  • Crisis Intervention
  • Linkage to community partners, such as psychiatric, case management and counseling services
  • 30-day post-discharge support and safety planning

Emergency Services

Crisis services are available 24 hours a day, 7 days a week for all individuals of any age, ethnicity, or disability, who are in crisis due to mental illness or substance abuse.
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Services for people in crisis include:

  • Counseling
  • Phone consultations
  • Admission screenings for crisis stabilization
  • Psychiatric hospitalizations
  • Substance abuse inpatient treatment

24 Hour Emergency Service Line: 757-925-2484


Children's Crisis Stabilization Unit

Children’s Crisis Stabilization Unit – BRIDGES (Windsor, VA) offers short-term residential crisis services for male and female adolescents up to age 17.

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BRIDGES provides up to 15 days of crisis services to adolescents and their families :

  • Mood disorders
  • Substance abuse issues
  • Behavioral disorders

Crisis Therapeutic Home

A Crisis Therapeutic Home (CTH) is a residential setting designed to provide crisis prevention and stabilization services around the clock.
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Short term & highly intensive services for those who:

  • Are stepping down from hospitalization
  • Are at risk of losing their placement due to difficult to manage behaviors

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WTCSB Services

We provide integrated services and relief for multiple mental health needs, support for individuals with developmental disabilities, and substance abuse help.

Same Day Access

Our exclusive Same-Day Access to care and 24/7 crisis intervention means our caring team of clinicians and counselors are always within reach.

Who We Are

Western Tidewater CSB is the leading authority in mental health and developmental services in Franklin, Suffolk, Isle of Wight County, and Southampton County. Learn more about what truly sets us apart.