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About Western Tidewater Community Service Board

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A Community of Hope

Established in 1971, Western Tidewater Community Services Board (WTCSB) is the single point of entry for access to mental health services, developmental disabilities support, and substance abuse services for Franklin and Suffolk and the counties of Isle of Wight and Southampton.

Although this is still the core of our service today, Western Tidewater CSB has also evolved into so much more – it has evolved into a community of hope and caring.

As a public, community mental health agency – and the local authority on Mental Health, developmental disabilities, and Substance Abuse Services – Western Tidewater CSB is held to a higher standard of service by the Virginia Department of Behavioral Health and Developmental Disabilities. We uphold these standards in every aspect of our organization – our clinicians, counselors, staff, and our entire support system.

What sets WTCSB apart from other mental health service providers in the area?

Wrap-Around Care

We provide integrated services and relief for multiple mental health needs, as well as support for individuals with developmental disabilities, and advocacies related to overcoming substance abuse – all in one place.

SDA Program

Our exclusive Same-Day Access to care and 24/7 crisis intervention means our caring team of clinicians and counselors are always within reach.

Local Authority

We are the respected and trusted advisors to local governments regarding behavioral health and developmental services.

Community Training

We offer a variety of behavioral/mental health training to the public that provides valuable resources and tools for those affected, directly and indirectly, by mental health and substance abuse challenges.

Innovative Programs

We value creative, recovery-oriented approaches to therapy and counseling that not only treat – but also empower. Our programs provide individuals of all ages and gender identities with relief, reassurance, and – most importantly – hope.

Public & Private Counseling Services

In addition to providing public mental health services, we also offer outpatient services to privately insured individuals seeking counseling and therapy for mental health improvement. (Services provided via Telehealth/Telemed)


At Western Tidewater CSB, your relief is our priority, and we are always available and accessible to all.

 We find purpose in providing a community of HOPE.

WTCSB Mission


Our mission is to provide a coordinated system of quality, recovery-oriented care to the citizens we serve. Moving forward together, we are committed to doing our part to unite with the communities we serve in their peaceful efforts to promote equality, foster goodwill, and offer strength and service to all citizens in need of our support.

We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care:

WTCSB strives to respect cultural differences
WTCSB strives to support multi-cultural awareness and growth by identifying trainings and resources.
WTCSB strives to build cohesive workplace environments by promoting cultural equality.
WTCSB strives to partner with community efforts to advocate for racial and cultural parity.