WTCSB Crisis Receiving Center (CRC)
Urgent Care for Mental Health
When a mental health crisis arises, immediate support can make all the difference. A Crisis Receiving Center (CRC) is a safe, welcoming place where individuals can receive urgent care for mental health and substance use challenges—no appointment necessary.
What is a Crisis Receiving Center?
A CRC functions like an urgent care clinic, but specifically for mental health needs. It provides a calm, supportive environment for individuals in crisis, offering rapid assessment, stabilization, and connections to ongoing care. Unlike emergency rooms, which can be overwhelming and crowded, CRCs focus entirely on mental health and substance use support in a setting designed for healing.
Who We Help
The Crisis Receiving Center serves anyone experiencing a mental health or substance use crisis—whether you’re feeling overwhelmed, struggling with suicidal thoughts, or need a safe space to regain stability. We provide compassionate, judgment-free support to ensure you receive the help you need.
Our Services
At Western Tidewater’s CRC, we offer:
- Crisis Stabilization: Immediate intervention to help individuals regain emotional balance.
- 24/7 Walk-In Support: No appointment needed—help is available any time, day or night.
- Mental Health Assessments: Professional evaluations to determine the best course of care.
- Short-Term Crisis Care: Individuals can stay up to 23 hours in a safe, supportive setting.
- Peer Support Specialists: People with lived experience offering guidance and encouragement.
- Connection to Ongoing Services: Assistance in finding therapy, medication management, and community resources.
- Substance Use Support: Immediate help for those experiencing withdrawal or seeking recovery options.
You’re Not Alone—Help is Here
If you or someone you know is experiencing a crisis, please don’t hesitate to reach out. Our Crisis Receiving Center is here to provide immediate, compassionate support—because no one should have to face a crisis alone.
How to Access Care at the CRC
To receive care at any Region Five CRC location you must be an adult (age 18 or older) experiencing a crisis (mental health, behavioral health, substance abuse, family related crisis, any crisis event). You also must live inside the Region Five Area (Chesapeake, Williamsburg, Eastern Shore, Hampton-Newport News, Middle Peninsula-Northern Neck, Norfolk, Portsmouth, Virginia Beach, Western Tidewater).
Guests are welcome to stay with us for up to 23 hours, during which our dedicated team will work closely with you to develop a personalized plan tailored to your specific needs. We also offer transportation to and from our facility to ensure that help is always within reach.
- 24/7 Crisis Call Line: 757-656-7755
- Walk-In Clinic: 5268 Godwin Blvd, Suffolk, VA 23434
- Transportation Requests: 757-255-7133
What to Expect When You Visit
When you arrive at the CRC, our team will welcome you and provide a comfortable space to talk about what you’re going through. A mental health professional will assess your situation and work with you to create a personalized care plan. Whether you need short-term support or connections to long-term care, we are here to guide you every step of the way.
Where can I find the Crisis Receiving Center?
The CRC is located inside The Haven at 5268 Godwin Blvd, Suffolk, VA 23434
All Crisis Services
Substance Abuse Services
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Who We Are
Western Tidewater CSB is the leading authority in mental health and developmental services in Franklin, Suffolk, Isle of Wight County, and Southampton County. Learn more about what truly sets us apart.
