Walk-In Emergency Psychiatric Services
Support when you need an urgent psychiatric evaluation
When mental health symptoms escalate, you may need help right away, not weeks from now. As a specialized service offered within WTCSB’s Crisis Receiving Center (CRC), we provide walk-in mental health assessments and urgent psychiatric evaluations to help determine the safest next step for your care.
This service allows you to come in without an appointment for a rapid, compassionate evaluation and immediate stabilization.
What walk-in emergency psychiatric services are
Walk-in emergency psychiatric services focus on rapid assessment, stabilization, and treatment planning when someone is experiencing a mental health or substance use crisis.
Through this specific service at the CRC, you will receive an evaluation directly from a Psychiatric Nurse Practitioner (Psych NP) or other qualified psychiatric provider. They will evaluate your symptoms and determine the safest and most effective course of care.
When utilizing this service at the CRC, you receive:
Immediate Walk-In Support: Access to urgent psychiatric evaluations without needing a prior appointment.
- Professional Assessments: A clinical evaluation by a Psych NP to understand your specific psychiatric needs and medication requirements.
- Short-Term Crisis Care: Access to the CRC’s safe, supportive setting where you can stay for up to 23 hours to stabilize.
- Care Coordination: Direct connection and treatment planning for ongoing services, including therapy, medication management, and community resources.
Who walk-in emergency psychiatric services serve
These emergency psychiatric services are available for individuals experiencing a mental health or substance use crisis who require rapid, professional assessment. This service is essential when you:
- Are overwhelmed by escalating mental health symptoms and need immediate clinical guidance.
- Are unsure of what level of care is required to stay safe.
- Need an urgent evaluation from a psychiatric professional to establish a treatment plan and avoid unnecessary hospitalization.
You’re not alone. Recovery support is here.
If you are trying to rebuild stability during or after a mental health crisis, you do not have to do it by yourself. Getting an emergency psychiatric evaluation can be a practical next step toward stronger routines, healthier coping, and more connection. WTCSB is here to help you find the right level of support and move forward one step at a time.
(If you or someone you love is experiencing a crisis but cannot walk in, please contact our crisis line 24/7 at (757) 925-2484 or call 988).
How to Access Emergency Psychiatric Services?
Because this service is provided through the Crisis Receiving Center (CRC), the best way to access it is to simply walk in at any time or call the center directly.
Walk-In: You can come to the CRC 24/7 at 5268 Godwin Blvd, Suffolk, VA 23434. No appointment is necessary.
Call the CRC: Reach the Crisis Receiving Center directly at (757) 255-7133.
Medical Emergencies: If someone is in immediate danger or having a medical emergency, please call 911.
How to Pay for My Visit
WTCSB accepts public insurance, private insurance, and self-pay. If you have insurance, we will use your coverage when eligible and let you know if any copays or costs apply. WTCSB’s published payment options include Virginia Medicaid (including CCC Plus plans), Medicare, and many commercial insurance plans.
If you do not have insurance, or if you are underinsured, WTCSB also offers income-based financial assistance through an Ability to Pay (ATP) system (often called a sliding scale). Fees are based on what you can afford, and some services may have different fee rules than others.
WTCSB’s published self-pay methods include cash, check, and major credit cards
Questions about cost? Call (757) 758-5106 and ask about payment options for the service you need and whether you qualify for Ability to Pay.
Payment Options: https://www.wtcsb.org/payment-options/
Income-Based Fees (Ability to Pay): https://www.wtcsb.org/income-based-fees/
Where can I find Emergency Psychiatric Services
Walk-in emergency psychiatric evaluations are available 24/7 at our Crisis Receiving Center (CRC), located at 5268 Godwin Blvd, Suffolk, VA 23434.
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