Rapid Mobile Response and Clinical Services (RC5)
Immediate, mobile support for mental health crises
When a mental health or behavioral health crisis hits, getting immediate help can prevent the situation from escalating into a traumatic hospitalization. We know that navigating the healthcare system during a severe emotional emergency can be frustrating and overwhelming.
At Western Tidewater Community Services Board (WTCSB), our Regional Mental Health Crisis Region 5 (RC5) program is built on the commitment to do everything we can to help our community members avoid psychiatric hospitalization whenever possible, bringing compassionate, rapid care directly to you.
What the RC5 program is
RC5 is a 24/7 community-based Mobile Crisis Response service. Rather than requiring you to go to a hospital, our mobile responders travel to you to provide rapid assessment and early intervention.
This is a short-term, intensive emergency service (providing up to 72 hours of direct stabilization) designed to treat the immediate symptoms of mental or behavioral health conditions. RC5 staff collaborates closely with Emergency Services, case managers, and local stakeholders to assist with community-based stabilization. Services include:
Immediate clinical assessments and crisis intervention.
Up to 72 hours of short-term, community-based crisis stabilization.
Linkage to community partners, including psychiatric, case management, and counseling services.
Connection to a dedicated CSB Navigator for the continuation of care.
30-day post-discharge support and safety planning to ensure you remain stable after the initial crisis has passed.
Who the RC5 program serves
The RC5 program serves both adults and children experiencing a mental health crisis who are at high risk of admission to a psychiatric hospital or at risk of losing their current living placement.
(Note: If you are seeking crisis stabilization services for a child or adult with an Intellectual or Developmental Disability, such as Autism, those highly specialized services are provided through our REACH Mobile Crisis Team).
You’re not alone. Recovery support is here.
If you are trying to rebuild stability after a severe mental health crisis, you do not have to do it by yourself. The RC5 program can be a practical next step toward stronger routines, healthier coping, and more connection.
WTCSB is here to help you find the right level of support and move forward one step at a time.
How to Access RC5 Services?
We are here for you anytime you need help fast. Day or night, immediate support is just a phone call away.
Urgent Regional Crisis Line: To request immediate mobile crisis response, call the Regional Crisis Line 24/7 at 1-888-255-2989.
988 Lifeline: If you are in distress and need immediate emotional support but do not require mobile intervention, call, text, or chat 988.
Call Us: For general questions about our programs or to schedule non-emergency services, call our main WTCSB line at (757) 758-5106.
How to Pay for My Visit
WTCSB accepts public insurance, private insurance, and self-pay. If you have insurance, we will use your coverage when eligible and let you know if any copays or costs apply. WTCSB’s published payment options include Virginia Medicaid (including CCC Plus plans), Medicare, and many commercial insurance plans.
If you do not have insurance, or if you are underinsured, WTCSB also offers income-based financial assistance through an Ability to Pay (ATP) system (often called a sliding scale). Fees are based on what you can afford, and some services may have different fee rules than others.
WTCSB’s published self-pay methods include cash, check, and major credit cards
Questions about cost? Call (757) 758-5106 and ask about payment options for the service you need and whether you qualify for Ability to Pay.
Payment Options: https://www.wtcsb.org/payment-options/
Income-Based Fees (Ability to Pay): https://www.wtcsb.org/income-based-fees/
Where can I find RC5 services?
RC5 is a community-based, mobile service. This means our crisis responders travel directly to you—whether you are at home or in the community—throughout the entire Region Five service area.
All Region Five Programs
All Crisis Services
Employee Portal
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Who We Are
Western Tidewater CSB is the leading authority in mental health and developmental services in Franklin, Suffolk, Isle of Wight County, and Southampton County. Learn more about what truly sets us apart.
